Frequently Asked Questions

What is Writing Better?

Writing Better is a language learning platform focused on providing writing and speaking practice tools. Our services help users improve their English expression skills through AI-driven feedback systems that provide personalized learning experiences.

Who is Writing Better for?

Our services are suitable for various English learners, including: students preparing for language tests (such as IELTS, TOEFL), professionals looking to improve their workplace English skills, individual learners wanting to enhance their daily communication abilities, and more. Whether you're a beginner or at an advanced level, we have learning resources for you.

How do I get started with Writing Better?

Getting started is simple: First, create an account, choose a subscription plan that fits your needs (we also offer free trials), and begin practicing! You can start with either writing or speaking exercises, and our system will provide appropriate practice content based on your level and needs.

What subscription plans do you offer?

We offer multiple subscription options: a Free Plan (with feature limitations), Writing Better subscription (focused on writing practice), Speaking Better subscription (speaking practice and feedback), and Premium plans (including all features). You can view detailed information on our Pricing page.

How do I change or cancel my subscription?

You can manage your subscription at any time in your account settings. After logging in, go to your Billing Settings page, where you can change your subscription plan, update payment methods, or cancel your subscription. After cancellation, you can continue using paid features until the end of the current billing cycle.

Can I get a refund?

Yes, we offer a 7-day unconditional refund guarantee for new users. If you're not satisfied within 7 days of subscribing, you can request a full refund. For more details, please check our Refund Policy.

What is Speaking Better's usage-based subscription?

The Usage-Based Subscription is a flexible billing model we offer for our Speaking Better service. Unlike fixed-price subscriptions, usage-based subscriptions charge based on the amount of service you actually use, allowing you to pay only for what you use.

How is usage calculated?

Usage is calculated based on the number of speaking practice exercises you complete. Each time you complete a speaking exercise (including recording and receiving AI feedback), the system records one usage. Different subscription tiers have different usage limits and pricing, with incremental charges for usage beyond the base limit.

How can I check my usage?

You can view your usage for the current billing cycle on the Billing page, including the number of uses and remaining quota. The system displays your current usage, base inclusion amount, and any estimated fees for additional usage.

What happens if I exceed my base quota?

When you exceed the base usage included in your subscription plan, the system automatically charges at preset incremental rates. For example, if your plan includes 20 practice sessions, starting with the 21st session, you'll be charged at the additional rate. You don't need to worry about unexpected overages as we'll notify you when you're approaching your limit, and you can check your usage at any time.

When are usage-based fees settled?

The base subscription fee is charged at the beginning of each billing cycle (monthly or annually). Additional usage fees beyond the base quota are settled at the end of the billing cycle. You can check your current estimated fees on the billing page at any time.

How do writing exercises work?

Our writing exercises provide various topics and scenarios that simulate real exams or workplace situations. You can write articles based on prompts and then receive detailed AI scoring and feedback, including suggestions for grammar, vocabulary, structure, and content. The system also provides revision suggestions and improvement examples.

How do speaking exercises work?

Speaking exercises allow you to record responses through your microphone, targeting various speaking topics and scenarios. After recording, our AI system analyzes your pronunciation, fluency, grammar, and content, providing detailed feedback and improvement suggestions. You can practice repeatedly until you're satisfied.

Can I use it on mobile devices?

Yes, our platform is fully responsive and supports use on smartphones and tablets. You can practice anytime, anywhere without installing any apps—just access through your web browser. We recommend using the latest versions of Chrome, Safari, or Firefox for the best experience.

How do I change my password?

After logging in, go to your account settings page, under the "Security" tab, where you can change your password. If you've forgotten your password, you can use the "Forgot Password" option on the login page to reset it.

How do I delete my account?

You can find the "Delete Account" option under the "Advanced" tab in your account settings. Please note that account deletion is permanent—all data will be removed and cannot be recovered. If you have an active subscription, please cancel it before deleting your account.

How do I export my data?

In your account settings, you can find the "Data Export" option, which allows you to download your personal information, practice history, and score records. Data will be provided in CSV or JSON format, typically prepared within 24 hours of your request.

When should I report abuse?

You should consider reporting abuse if you encounter any of the following:

• Inappropriate content on the platform (such as hate speech, violent content, etc.)
• Materials that infringe on intellectual property rights
• Users violating the terms of service
• Harassment or inappropriate behavior
• Security vulnerabilities or privacy issues

How do I report abuse?

There are several ways to report abuse:

1. Using the Report Button: When encountering inappropriate content, use the "Report" button next to the content.
2. Through the Help Center: You can use the Report Abuse Form to submit detailed information.
3. Via Email: Send a detailed description to abuse@example.com.

Regardless of the method you choose, please provide as much detail as possible, including a description of the issue, when it occurred, and screenshots or links to relevant users and content.

What happens after I report?

Our process is as follows:

1. Confirmation: You'll receive an automatic confirmation email indicating we've received your report.
2. Review: Our security team will review the information you provided and may request additional details if necessary.
3. Investigation: We'll investigate the reported issue, examining relevant content and behavior.
4. Action: If violations are confirmed, we'll take appropriate action, which may include removing content, issuing warnings, or suspending users.
5. Feedback: After the investigation is complete, we'll notify you of the results (to the extent permitted by privacy and legal considerations).

Most reports receive an initial response within 48 hours, though complex cases may take longer.

Will my report remain anonymous?

We respect the privacy of reporters. Your identity information will not be disclosed to the reported party unless legally required. We keep all report information confidential, sharing only with relevant investigators as necessary.

What should I do if I encounter technical issues?

If you encounter technical issues, try the following steps: clear your browser cache and cookies, use a different browser, and ensure your device and browser are up to date. If the problem persists, please contact our support team with a description of the issue, information about the device and browser you're using, and the steps that led to the problem.

How do I get technical support?

You can get help in several ways: visit our Help Center to check frequently asked questions, join our Discord community, send an email to support@example.com; or use the live chat feature at the bottom of the website (during business hours).